
An 11-point checklist to optimise your client intake
Your law firm’s client intake process lays the groundwork for nurturing successful client relationships
|Actionstep|
In this free 11-point checklist you’ll learn each step needed to optimise your client intake process for a more personalised and timely customer experience.
This checklist includes:
- How to automate (and speed up) client intake processes
- How to create and track a digital client enquiry form
- How to turn a client enquiry form into a client intake form
- How to implement automated follow-up communications
- And more!

Shoosmiths and Avail: from manual review to 83,000 AI-analysed title registers
Steven Fahmy | Senior customer success manager, Avail | 30 April 2026
Early recognition of emerging technology can create lasting advantage, but the lessons don’t only apply to the largest law firms. Shoosmiths identified the potential of AI-driven title analysis early and embedded it across its real estate workflows. While Shoosmiths operates at scale, the challenges explored in this case study will feel familiar to many real […]

Using AI to ask difficult questions about AI liability
Thomson Reuters Legal Insights Europe | | 9 June 2026
The latest Future of Professionals report (2025) reveals a stark reality where 80% of legal professionals recognise AI as transformational, yet only 38% expect significant change in their organisations this year. This research exposes a critical disconnect between legal AI awareness and strategic AI adoption across the legal industry. Highlights from the report include: 80% of legal professionals see […]
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