Why process discipline is worth its weight in gold

Piers Winton | Executive director, professional indemnity, Gallagher |
Recent headlines from Westminster offer a familiar lesson in organisational risk: when the outcome is decided first, process becomes a formality. Vetting is completed after the event, with the outcome already reached. Governance and compliance become performative rather than protective. For law firms, this could sound uncomfortably familiar. In professional service firms (PSFs), process is […]
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