Stuck in the messy middle: why so many firms can’t seem to operationalise AI

Laura Wenzel | Global marketing and insights director at iManage | 15.7.26
At first glance, a key figure from our recent global knowledge work benchmark report seems like a triumph: 85% of knowledge work organisations, including law firms and corporate legal departments, are doing something with AI. But look a little closer, and the story changes. Only 17% have truly operationalised AI within their workflows. The rest are somewhere […]
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