Best practice manual
FEATURES
A modular L&D programme for developing skills and confidence in business development, client relationship management and leadership
Using LEM Verify to automate, speed up and mobile-enable AML checking the uses of managed services providers
Accesspoint Legal Services director Gary Shaw on the pressure to rise to the challenge of market forces
GET YOUR COPY NOWISSUE IN BRIEF
The inaugural LPM Practice Excellence Awards, officially launched in February 2019, was met with great success – if we do say so ourselves – for its first year. SME law firms could enter into two categories. The people and engagement category was awarded for a people-focused initiative, change, programme or similar that demonstrated excellence in human capital innovation or employee engagement. And the service delivery efficiency or innovation award was given for a programme, process or business change improving the firm’s effectiveness and efficiency.
WINNER, PEOPLE AND ENGAGEMENT – RAMSDENS
Our Ramsdens management programme (RMP) – launched in 2014 – covers legal, business and finance, practice management, and people skills, providing participants with the tools to become our future partners and leaders.
WINNER, SERVICE DELIVERY EFFICIENCY AND INNOVATION – HAROLD BENJAMIN
This submission is what we believe is a renaissance moment in anti-money laundering (AML)/identity checking for law firms. We’re the first UK law firm to implement this revolutionary solution into commercial use for a business.
HIGH RISE VALUE
Process time across many client service areas and workflows are key to administrative efficiency, and therefore profitability, says Accesspoint Legal Services director Gary Shaw.
