User-centric cloud design – putting people before tech

Read CTS’s guide to developing a user-centric approach to legal technology and cloud-based systems.

|CTS|

Law firms must acknowledge the importance of a user-centric approach when investing in technology. This will allow them to control costs, enable agility, increase client value and improve adoption rates, thus increasing productivity and efficiency.

Technology isn’t just about the infrastructure and devices. Technology revolves around the end-users. What they are doing and why, what they need to do and how they use technology to execute these tasks.

Whether it comes down to complex systems, low confidence in one’s technical abilities or providing more training and education on platform usage, your end-users can give you invaluable information that can be utilised to improve your decision-making process.

In this guide, we cover:

  • How user-centric IT design can enable law firms to control costs, gain and retain talent and increase technology adoption
  • What end-users want from the cloud and how user-centric design can achieve this
  • IT design elements that law firms should consider before creating their cloud technology roadmap

Garnett Williams Powell Solicitors strengthens compliance, control and efficiency with Osprey Approach

Amy Bruce | Marketing director, Osprey Approach | 20 August 2026
Garnett Williams Powell Solicitors is a long-established law firm based in Rhyl, Denbighshire, serving clients across North Wales and the surrounding areas. Its experienced team provides a range of private client services including conveyancing, wills and probate, estate administration and Court of Protection work.  Last year, Garnett Williams Powell reviewed its existing accounts system after identifying areas for improvement around compliance and reliability. With its […]

The UK conveyancing market in 2026: what the data shows

Andrew Stevens | General manager, Access Legal | 29 September 2026
Conveyancing in 2026 is a profession doing more with less. With fewer solicitors practising in conveyancing than five years ago and a more demanding regulatory environment, the profession is feeling the pressure. Longer completion times (123 days on average to exchange in 2025), and client expectations around speed and communication that continue to rise are […]