How to become a more client-centric law firm

Law firms must continuously look for ways to exceed expectations, increase their value and respond to emerging client needs in an agile fashion – read Legl‘s guide on building these capabilities.

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Wolters Kluwer’s Future Ready Lawyer 2022 report reveals that 79% of respondents saw meeting changing client expectations as one of the top impactful trends facing legal professionals over the next three years.

But why become a more client-centric law firm? What are the tangible benefits, and how does this approach directly benefit your firm?

Law firms we’ve spoken to are actively evaluating the value they are delivering against the results they need across a range of attributes based on changing demands.

It’s obvious that firms cannot simply rely on keeping “satisfied” clients – they must continuously look for ways to exceed expectations, increase their value, and respond to emerging client needs in an agile fashion.

 

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Steven Fahmy | Senior customer success manager, Avail | 30 April 2026
Early recognition of emerging technology can create lasting advantage, but the lessons don’t only apply to the largest law firms. Shoosmiths identified the potential of AI-driven title analysis early and embedded it across its real estate workflows. While Shoosmiths operates at scale, the challenges explored in this case study will feel familiar to many real […]

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Thomson Reuters Legal Insights Europe | | 9 June 2026
The latest Future of Professionals report (2025) reveals a stark reality where 80% of legal professionals recognise AI as transformational, yet only 38% expect significant change in their organisations this year. This research exposes a critical disconnect between legal AI awareness and strategic AI adoption across the legal industry. Highlights from the report include: 80% of legal professionals see […]