How can modern law firms remain competitive and improve long-term success?

What can law firms do to improve client experience, remain competitive, increase profitability and improve the ROI of software investments? Osprey Approach provides a guide based on an expert panel’s analyses in episode seven of its Build Better webinar series.

Following publication of LPM’s Frontiers Report 2023, which highlighted the latest insights into SME law firms’ strategic priorities, Osprey Approach invited Sarah Charlton, CEO of Eaton-Evans & Morris Solicitors, Sophie Holdsworth, operations manager for Farnworth Rose Solicitors, and LPM’s co-CEO, Rupert Collins-White, to analyse the findings for episode seven of Osprey Approach’s webinar series, Build Better Habits.

The panel of experts took a critical look at law firms’ key priorities and discussed how to help them improve the client experience, which came out as firms’ top priority in the report, whilst remaining competitive, increasing profitability, and improving the ROI of software investments.

Following the webinar, Osprey Approach created a guide which covers the eight fundamental habits needed to increase profitability, the four crucial mindsets needed for long-term success and how technology facilitates better habits.

“… We want to be able to invest time and money into the client experience, so we use technology behind the scenes to create efficiencies… Technology helps us to offer a face-to-face service and ensure our prices don’t need to increase because we’re so efficient behind the scenes.”

Sarah Charlton, CEO of Eaton-Evans & Morris Solicitors