Better from the inside: A video series — part four, “Collaborate”

Bringing others into the heart of processes helps drive that process and instils a greater sense of partnership, says Karl Southern, client advisor at LexisNexis Enterprise Solutions. Some of the benefits of collaboration include: fulfilling obligations, saving time, reducing case durations and providing a better service.

Karl Southern|LexisNexis Enterprise Solutions|

It’s easy to think we do processes alone, without assistance from others, particularly those outside your organisation. It doesn’t have to be that way. Process optimisation should work on collaboration in the same way:

  • Do we need to do it? (If so, carry on. If not, bin it).
  • Can we automate it? (Or at the very least, automate telling them they have to do something).
  • Do we have the right person to do the task? (Or could the collaborator do it?).

How Hybrid Legal operates a fixed fee subscription model

Hybrid Legal | Clio |
Clio’s cloud-based case management system supports Hybrid Legal’s client-centric payment options

An 11-point checklist to optimise your client intake

| Actionstep |
In this free 11-point checklist, you’ll learn each step needed to optimise your client intake process for a more personalised and timely customer experience