An 11-point checklist to optimise your client intake
Your law firm’s client intake process lays the groundwork for nurturing successful client relationships
|Actionstep|
In this free 11-point checklist you’ll learn each step needed to optimise your client intake process for a more personalised and timely customer experience.
This checklist includes:
- How to automate (and speed up) client intake processes
- How to create and track a digital client enquiry form
- How to turn a client enquiry form into a client intake form
- How to implement automated follow-up communications
- And more!

AI Lab: Digital dictation for a global law firm
AL Lab — global law firm | Kerv | 15 September 2025
Kerv designed a digital dictation platform built directly in Microsoft Teams and harnessing Whisper AI, an advanced speech-recognition model that detects and formats punctuation, understands legal-specific terminology, and adapts to different speaking styles

Meeting client expectations in conveyancing
| Access Legal | 22 September 2025
An Access Legal whitepaper considers how client expectations of law firms are shifting, drawing on insights from verified client reviews to identify what's most valued, frustrating, and considered as a service basic rather than bonus points