An 11-point checklist to optimise your client intake

Your law firm’s client intake process lays the groundwork for nurturing successful client relationships

|Actionstep|

In this free 11-point checklist you’ll learn each step needed to optimise your client intake process for a more personalised and timely customer experience.

This checklist includes:

  • How to automate (and speed up) client intake processes
  • How to create and track a digital client enquiry form
  • How to turn a client enquiry form into a client intake form
  • How to implement automated follow-up communications
  • And more!

 

AI Lab: Digital dictation for a global law firm

AL Lab — global law firm | Kerv |
Kerv designed a digital dictation platform built directly in Microsoft Teams and harnessing Whisper AI, an advanced speech-recognition model that detects and formats punctuation, understands legal-specific terminology, and adapts to different speaking styles

Meeting client expectations in conveyancing

| Access Legal |
An Access Legal whitepaper considers how client expectations of law firms are shifting, drawing on insights from verified client reviews to identify what's most valued, frustrating, and considered as a service basic rather than bonus points