Measure for measure

Do you know how productive your staff are? Considering issues such as flexible and agile working are becoming the norm, and with the importance of being able to recognise and address mental health issues in the workplace, the average SME law firm has a lot more on its plate than just well-tracked key performance indicators (KPIs). In fact, do the traditional KPIs even work anymore? Jem Sandhu reports in our feature this month.

Columnist Barry Davies also weighs in on the subject. Should SME law firms make performance metrics more personable? Some musings from him on page seven.

Performance metrics not your speed? Take a look at our new feature series focusing on the regions, this time looking at the east of England. I can sense themes of better work-life balance already …

NEW METRIC SYSTEMS

Data is essential to measuring staff performance and productivity, but are firms moving beyond the billable hour metric? Jem Sandhu asks law firms how they capture performance data, the challenges they face, and whether they see new KPIs on the horizon.

EASTERN ANGLE

Did you know that the world’s most complete mammoth skeleton was found in West Runton, Norfolk in 1990? In our new feature series which investigates the legal landscape across the regions, we found that East Anglia may have a long history, but the firms in the area are with the times. Kayli Olson reports.

INCLUSIVE DATA

Wendy Manfield, commercial director at Devon and Cornwall-based Stephens Scown, says Katchr makes business-as-usual tasks more meaningful and helps the firm to be more open about productivity with its staff, which leads to better performance.

CAPTURING LOST TIME

How are law firms at measuring productivity? Phil Snee, development director at Linetime, thinks they could do better. He offers advice for them on how tech can make it easier to record time and maximise captured data.