Why process discipline is worth its weight in gold
Recent headlines from Westminster offer a familiar lesson in organisational risk: when the outcome is decided first, process becomes a formality. Vetting is completed after the event, with the outcome already reached. Governance and compliance become performative rather than protective. For law firms, this could sound uncomfortably familiar. In professional service firms (PSFs), process is […]
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LPM INSIGHTS ROLL
Digital assets and probate: key considerations for executors
Digital assets — from cryptocurrency and non-fungible tokens (NFTs), to stablecoins, central bank digital currencies (CBDCs) and more — is a rapidly evolving field. Once a niche interest, around 12% of UK adults, equivalent to 7 million people, now own some form of digital assets. According to Financial Conduct Authority (FCA) research, consumers increasingly view […]
How to transform your firm’s enquiry management, and avoid losing £1m a year
From first impressions and follow-up to client journey mapping and technology, Cremins shares how firms can transform their enquiry management to win more work and maximise growth opportunities. The financial impact of missed opportunities Enquiry handling is often overlooked, but the financial stakes are significant. “It’s a startling stat,” says Cremins. “If a firm is […]
