With almost two decades in the legal sector and experience supporting over 120 firms, Emma Egerton-Jones, non-practising solicitor and client experience and business development coach shares practical strategies to help lawyers build confidence, navigate client expectations, and create lasting relationships based on value and trust. Three essentials for the modern law firm Emma identifies three […]

Automated real-time monitoring (RTM) of politically exposed persons (PEPs), sanctions and fraud provides a critical element for any organisation’s anti-money laundering (AML) and counter-terrorism financing (CTF) compliance requirements. This ensures that customers and related parties are continuously screened against global watchlists, sanctions list politically exposed persons (PEPs), and fraud databases throughout the entire business relationship, […]

Artificial intelligence (AI) is fast becoming as embedded in the modern workplace as email or instant messaging. From drafting reports to writing code, tools like ChatGPT and GitHub are helping teams work faster, smarter and more creatively than ever before. But as adoption rises, so too does a more sinister trend: the quiet, unsanctioned use […]

When it comes to completing your professional indemnity insurance (PII) proposal form, financial details are paramount. While the information requested may not always align neatly with the data that comes out of your accounts package or practice management software, it’s crucial to take the time to ensure accuracy. This is your opportunity to present a […]

The route to solicitor qualification changed in 2021 with the discontinuation of the legal practice course (LPC). For anyone starting a law degree or equivalent after September 2021, the Solicitors Qualifying Examination (SQE) is the only route to qualification. The LPC remains available under transitional arrangements until 2032 — but for the next generation of […]

As court requirements evolve, client expectations rise, and digital transformation accelerates within law firms, legal professionals are under increasing pressure to modernise their ways of working. With judges and courts now expecting well-structured, fully indexed and digitally accessible bundles, this has shifted from an administrative task to a strategic asset — streamlining document preparation and […]

With financial transactions taking place digitally and instantly across the globe, there has been an increasing need for robust anti money laundering (AML) measures to help combat financial crime and identity fraud, with a growing legal obligation on the legal and property sectors to carry out a high level of due diligence on their clients. […]

The legal industry is undergoing a major digital transformation, with artificial intelligence playing a central role. From automating administrative tasks to enhancing legal research and predictive analytics, AI is changing how law firms operate and deliver value. However, to fully benefit from AI, firms must build a strong and strategic approach to data. In legal […]

Earlier this summer, we talked about what makes a great foundation for how automation can impact legal practices. If automation is the first step to a more efficient legal practice, integration is the next. While many firms have automated individual tasks in their print and document management like scanning or toner replenishment, few have joined […]

The news many law firms were dreading came from the government recently — the level 7 (L7) apprenticeships will be scrapped for those over the age of 21. This means that from January 2026, only those aged between 16 and 21 will qualify for funding for the L7 apprenticeships — while the rest of these […]

The key challenge for an SME law firm when considering client relationships today is what I like to call the “Amazon culture”. Today’s clients can quickly and easily order almost anything they need from an app or website and have it delivered the same or the next day. This has completely transformed expectations around how […]

Technology plays a pivotal role in the success of law firms today, driving efficiency, enhancing client services, and maintaining competitive advantage. But for enterprise law firms implementing IT change can be a complex and challenging process. Effective change management is essential to ensure a smooth transition and to garner the necessary support from all stakeholders. […]

Every midsize law firm knows the feeling: billable hours slipping through the cracks, documents taking ages to locate, and client intake moving at a snail’s pace. These workflow bottlenecks and inefficiencies are incredibly frustrating for both your team and your clients. Worse still, they’re quietly draining your firm’s revenue. Our recent analysis shows that inefficient […]

The court bundle has undergone a significant transformation in the digital age. With the rise of digital tools and technologies, expectations around speed, presentation quality, and compliance have never been higher. Today’s legal teams must adapt quickly, rethinking their workflows and embracing modern solutions to stay competitive. As clients expect faster turnaround times, sustainability becomes […]

The billable hour has long dominated law firm pricing models. However, as artificial intelligence (AI) reshapes legal work, this traditional approach faces increasing scrutiny. Clients are demanding transparency and fairness, while AI’s ability to speed up routine tasks is challenging hourly billing. As such, are law firms now exploring value-based pricing and alternative fee arrangements […]

A comprehensive assessment of your practice management system’s (PMS) performance can take some planning and effort. So before diving headlong into it, it’s probably a good idea to first gauge if your PMS is in line with modern standards and expectations to highlight any glaring challenges worth worrying about. With this in mind, we’ve put […]

The SQE isn’t the end goal, it’s simply the entry point. The real measure of success is what comes next: honing solicitors who think commercially, lead confidently and stay for the long-term. In a competitive legal market, where expectations are evolving and retention pressures are growing, firms that treat early careers as a long-term investment […]

Sometimes one-to-one meetings in law firms can feel about as welcome as a surprise SRA audit. We all know they matter — your team needs support, feedback, and the occasional nudge in the right direction. But when your calendar is already bursting with client calls and billable hours, the thought of yet another meeting can […]