How to transform your firm’s enquiry management, and avoid losing £1m a year
From first impressions and follow-up to client journey mapping and technology, Cremins shares how firms can transform their enquiry management to win more work and maximise growth opportunities. The financial impact of missed opportunities Enquiry handling is often overlooked, but the financial stakes are significant. “It’s a startling stat,” says Cremins. “If a firm is […]
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LPM INSIGHTS ROLL
Reimagining the court bundle: providing lawyers with a new competitive edge
As court requirements evolve, client expectations rise, and digital transformation accelerates within law firms, legal professionals are under increasing pressure to modernise their ways of working. With judges and courts now expecting well-structured, fully indexed and digitally accessible bundles, this has shifted from an administrative task to a strategic asset — streamlining document preparation and […]
The importance of AML checks for legal firms
With financial transactions taking place digitally and instantly across the globe, there has been an increasing need for robust anti money laundering (AML) measures to help combat financial crime and identity fraud, with a growing legal obligation on the legal and property sectors to carry out a high level of due diligence on their clients. […]
AI innovation: building a robust data strategy for law firms
The legal industry is undergoing a major digital transformation, with artificial intelligence playing a central role. From automating administrative tasks to enhancing legal research and predictive analytics, AI is changing how law firms operate and deliver value. However, to fully benefit from AI, firms must build a strong and strategic approach to data. In legal […]
How legal firms can benefit from end-to-end workflow efficiency
Earlier this summer, we talked about what makes a great foundation for how automation can impact legal practices. If automation is the first step to a more efficient legal practice, integration is the next. While many firms have automated individual tasks in their print and document management like scanning or toner replenishment, few have joined […]
The future of apprenticeships in the legal profession
The news many law firms were dreading came from the government recently — the level 7 (L7) apprenticeships will be scrapped for those over the age of 21. This means that from January 2026, only those aged between 16 and 21 will qualify for funding for the L7 apprenticeships — while the rest of these […]
Meeting the Amazon-era expectations in the legal sector
The key challenge for an SME law firm when considering client relationships today is what I like to call the “Amazon culture”. Today’s clients can quickly and easily order almost anything they need from an app or website and have it delivered the same or the next day. This has completely transformed expectations around how […]
Winning support for tech change in law firms: five key steps
Technology plays a pivotal role in the success of law firms today, driving efficiency, enhancing client services, and maintaining competitive advantage. But for enterprise law firms implementing IT change can be a complex and challenging process. Effective change management is essential to ensure a smooth transition and to garner the necessary support from all stakeholders. […]
Seven workflow bottlenecks costing midsize firms time and money (and how to fix them)
Every midsize law firm knows the feeling: billable hours slipping through the cracks, documents taking ages to locate, and client intake moving at a snail’s pace. These workflow bottlenecks and inefficiencies are incredibly frustrating for both your team and your clients. Worse still, they’re quietly draining your firm’s revenue. Our recent analysis shows that inefficient […]
The evolution of the court bundle: what the modern legal team needs today
The court bundle has undergone a significant transformation in the digital age. With the rise of digital tools and technologies, expectations around speed, presentation quality, and compliance have never been higher. Today’s legal teams must adapt quickly, rethinking their workflows and embracing modern solutions to stay competitive. As clients expect faster turnaround times, sustainability becomes […]
Will AI finally kill the billable hour? The rise of value-based pricing
The billable hour has long dominated law firm pricing models. However, as artificial intelligence (AI) reshapes legal work, this traditional approach faces increasing scrutiny. Clients are demanding transparency and fairness, while AI’s ability to speed up routine tasks is challenging hourly billing. As such, are law firms now exploring value-based pricing and alternative fee arrangements […]
Is your PMS holding your SME law firm back?
A comprehensive assessment of your practice management system’s (PMS) performance can take some planning and effort. So before diving headlong into it, it’s probably a good idea to first gauge if your PMS is in line with modern standards and expectations to highlight any glaring challenges worth worrying about. With this in mind, we’ve put […]
How future-focused firms are developing tomorrow’s legal leaders
The SQE isn’t the end goal, it’s simply the entry point. The real measure of success is what comes next: honing solicitors who think commercially, lead confidently and stay for the long-term. In a competitive legal market, where expectations are evolving and retention pressures are growing, firms that treat early careers as a long-term investment […]
How to run one-to-ones that actually work in mid-sized law firms
Sometimes one-to-one meetings in law firms can feel about as welcome as a surprise SRA audit. We all know they matter — your team needs support, feedback, and the occasional nudge in the right direction. But when your calendar is already bursting with client calls and billable hours, the thought of yet another meeting can […]