Reaching big-picture goals to deliver superior client service

How a quest for a secure, cloud-based document management system to enable remote working led Ellisons to NetDocuments.

Netdocuments|Ellisons|

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Established over 250 years ago, Ellisons Solicitors is a sizable mid-law firm with 250 employees and seven locations across Essex, Suffolk and London. But their impressive history doesn’t mean the firm is stuck in the past. Ellisons is an innovative firm built on a strong tradition of highly personalised client service that meets and exceeds rising expectations.

As a progressive firm that’s fiercely committed to delivering excellent client service, Ellisons Solicitors had already done most of the hard work of digital transformation. There was just one piece missing: their document management system (DMS).

“We had several systems, including Partner for Windows (P4W), that had moved to the cloud. But we couldn’t overcome the issue of having to come into an office to access physical files,” says John Turner, Ellisons’ chief operating officer (COO).

READ THE FULL CASE STUDY HERE

Shoosmiths and Avail: from manual review to 83,000 AI-analysed title registers

Steven Fahmy | Senior customer success manager, Avail | 30 April 2026
Early recognition of emerging technology can create lasting advantage, but the lessons don’t only apply to the largest law firms. Shoosmiths identified the potential of AI-driven title analysis early and embedded it across its real estate workflows. While Shoosmiths operates at scale, the challenges explored in this case study will feel familiar to many real […]

Using AI to ask difficult questions about AI liability

Thomson Reuters Legal Insights Europe | | 9 June 2026
The latest Future of Professionals report (2025) reveals a stark reality where 80% of legal professionals recognise AI as transformational, yet only 38% expect significant change in their organisations this year. This research exposes a critical disconnect between legal AI awareness and strategic AI adoption across the legal industry. Highlights from the report include: 80% of legal professionals see […]