ALB enables Ison Harrison to respond to change quickly and efficiently

Ison Harrison Solicitors outlines how Advanced’s ALB practice and case management software has helped the firm upgrade its processes and document management.

Ison Harrison is a large regional law firm, employing over 200 staff across 15 offices throughout Yorkshire. We offer a wide range of legal services, including commercial, personal and Legal Aid. We wanted a practice case management system (PCMS) that uses modern technology, could cover all of our work areas effectively and still offer a great user experience.

Our clients are important to us and the ability to respond quickly to their needs, while enabling and encouraging good working practices, is an absolute essential.

Time for a change

We had been using our previous case management system for some time and it was no longer capable of meeting our growing requirements. We felt we were at risk of becoming a bit stuck in the past.

We investigated several solutions but didn’t progress with them. Ultimately, we decided that the best way forward was to move from our legacy system to ALB. The key benefit of this was familiarity. Both systems were structured by the same team of developers and were built using similar methodology. As well as being a very capable piece of software, ALB is modern looking, built with an attractive interface. Everyone who looked at it was impressed.

We have a substantial number of users, working across 14 departments and a variety of disciplines. Having a system that felt familiar, instead of starting from scratch, made system training and adoption much smoother and easier for everyone throughout the firm.