Enabling clients to easily pay their bills online

Douglas Jones Mercer’s practice director, Barry Davies, discusses his partnership with Legl, and how it has improved client engagement and the working capital cycle.

Legl|Douglas Jones Mercer|

Looking to improve the ways customers engage with the firm, Douglas Jones Mercer’s practice director, Barry Davies, needed a way for clients to pay invoices at any time, remotely. The payment solutions available were too generic, too complex to implement or just plain clunky. Nothing in the market spoke to the requirements of a regulated law firm.

After a chance email, Davies was introduced to Legl, and it changed everything. “Legl’s online payment solution was exactly what we were looking for. Legl felt too good to be true,” says Davies.

So what made Legl’s solution different?

How Hybrid Legal operates a fixed fee subscription model

Hybrid Legal | Clio |
Clio’s cloud-based case management system supports Hybrid Legal’s client-centric payment options

An 11-point checklist to optimise your client intake

| Actionstep |
In this free 11-point checklist, you’ll learn each step needed to optimise your client intake process for a more personalised and timely customer experience