Enabling clients to easily pay their bills online
Douglas Jones Mercer’s practice director, Barry Davies, discusses his partnership with Legl, and how it has improved client engagement and the working capital cycle.
Looking to improve the ways customers engage with the firm, Douglas Jones Mercer’s practice director, Barry Davies, needed a way for clients to pay invoices at any time, remotely. The payment solutions available were too generic, too complex to implement or just plain clunky. Nothing in the market spoke to the requirements of a regulated law firm.
After a chance email, Davies was introduced to Legl, and it changed everything. “Legl’s online payment solution was exactly what we were looking for. Legl felt too good to be true,” says Davies.
So what made Legl’s solution different?
AI Lab: Digital dictation for a global law firm
Kerv designed a digital dictation platform built directly in Microsoft Teams and harnessing Whisper AI, an advanced speech-recognition model that detects and formats punctuation, understands legal-specific terminology, and adapts to different speaking styles
