Bamboo tailors workflows and achieves cost savings with Actionstep

Actionstep’s configurability enables Bamboo to adapt to its partners’ unique needs

Bamboo owns one of the UK’s leading alternative business structures (ABS) for law firms, Carbon Law Partners and enables law firms to start, grow and exit. For new law brands its white-label platform enables lawyers and non-lawyers to establish a firm using an SRA-regulated structure. They can do so on their own terms, under their own brand.

These law firms are referred to as “platform law firms”. Bamboo was looking for a practice management solution that could serve its diverse range of partners and firms under one system, totalling over 60 users. However, it knew each platform law firm had its own requirements — so customisability was priority one.

After an extensive search process back in 2017, Actionstep was chosen as the Group’s cloud-based practice management software. The partnership has been even more valuable than Bamboo could have imagined. We recently caught up with Michael Burne, CEO of Bamboo, to dig into how Actionstep has transformed its platform law firms’ efficiency and client satisfaction.

Setting the criteria for Bamboo law firm technology

Bamboo’s first law brand, Carbon Law Partners, was already using a practice management solution since it was established in 2014. However, it simply wasn’t up to scratch—and Burne realised the firm needed a much more versatile solution.

Keen to ensure they selected the right tool this time around, Carbon devised a specific set of criteria by which to judge each option. Carbon had four key priorities. The solution had to be cloud-based, adaptable, versatile, and secure. In fact, it had to be appropriate for several different law firm business models in differing practice areas.