head of operations
We at LPM want to create a way to recognise excellence on the management side of legal business. So, we’ve decided to launch an annual award for ‘practice excellence’ that will cover several categories (two now, more in future) of achievement and/or best practice in legal business management.
DEADLINE FOR ENTRY SUBMISSION
12 NOON ON FRIDAY 26 APRIL 2019
We want to celebrate team achievements, and the success of initiatives and programmes not necessarily individuals. We also want to make sure that our core audience of legal business management leaders – eg practice directors/managers, FDs etc – are involved in every entry.
Any legal services provider can enter the LPM Practice Excellence Awards. These don’t have to be ‘traditional’ law firms, but entries do need to fit a few core criteria: Businesses entering have to be delivering legal services to the consumer market or to corporate/business market (Unfortunately, in-house teams or legal departments of other businesses, such as accountants, cannot enter this year).
Criteria: Given for a people-focused initiative, change, programme or similar that demonstrates excellence in human capital innovation or employee engagement.
(i) Employee reward system e.g. a ‘John Lewis’ model scheme
(ii) A new training and personal development plan improving value and feedback
(iii) An employee engagement, change management or social welfare programme (e.g. gym or running club, book club or open discussion groups) or business engagement planning
(iv) A corporate social responsibility initiative/project giving back to the community or society e.g. charity or improving access to legal services
(v) Investors in people or similar people management quality standard
(b) Profitability kicker – extra credit given if application can demonstrate increase in profitability or increase in a focus on profitability from the initiative
Criteria: Given for a programme/process/business change improving the firm’s effectiveness and efficiency.
(i) Client onboarding process e.g. online quoting and client inception system
(ii) Restructuring of business support function
(iii) Automated matter progression updates for clients
(iv) Document production or analysis tool
(v) Use of legal project management techniques for client case work or delegation
(vi) Reengineering service delivery to a more commoditised model
(b) Profitability kicker – extra credit given if application can demonstrate increase in profitability or increase in a focus on profitability from the initiative, such as:
(i) Adopting a fixed fee model (moving away from time-based billing)
(ii) Implementation of a new financial reporting model or dashboard
(iii) Use of financial data and analytics to report and change, for example, pricing model
Top tips for your submissions
(i) The challenge: outline the challenge/problem, solution and result briefly and succinctly. Include timeline
(ii) The leadership: Who was involved? How did they arrive at the specific approach or solution that was finally adopted?
(iii) The impact: what was the outcome for the client, firm or key stakeholders? Feel free to use images and diagrams*/**
*The application must show measured/measurable quantitative or qualitative results such as increase in profit or process efficiency, or positive employee questionnaire/client feedback.
**The project/initiative must have happened or been ‘completed’ within the last 18 months.
Remember to keep submissions under 1000 words.