Better from the inside: A video series — part four, “Collaborate”

Bringing others into the heart of processes helps drive that process and instils a greater sense of partnership, says Karl Southern, client advisor at LexisNexis Enterprise Solutions. Some of the benefits of collaboration include: fulfilling obligations, saving time, reducing case durations and providing a better service.

It’s easy to think we do processes alone, without assistance from others, particularly those outside your organisation. It doesn’t have to be that way. Process optimisation should work on collaboration in the same way:

• Do we need to do it? (If so, carry on. If not, bin it).
• Can we automate it? (Or at the very least, automate telling them they have to do something).
• Do we have the right person to do the task? (Or could the collaborator do it?).