Embracing technology to stay ahead of the curve

The team at Lucas & Wyllys knew that something needed to change when they were reviewing their conveyancing processes and the technology that supports them. With a server in the office basement and no case management or cloud-based systems in their arsenal, the firm recognised their processes were out of alignment with client expectations and knew they needed to adapt. In 2019, the firm sought out a better solution – a digital revolution as Amy puts it. It was then when they switched to using InfoTrack, as well as integrating with LEAP as their CMS. 

When discussing why the change was important Amy says, “A certain level of technology is expected by clients these days and we like to go above and beyond. We like to stay ahead of the curve, particularly when it comes to technology.” 

In the three years since making the switch, remarkable changes have been seen. The firm now uses less paper, delivers quicker turnaround times and improved accuracy, and their clients now enjoy an exceptional client experience.