Debenhams Ottaway uses Legl to focus on the client experience
Legl helped the firm move closer to its vision for making it easy and instinctive for everyone in the firm to deliver excellent client service.
Debenhams Ottaway pride themselves on being accessible to their clients, but it meant that the team were spending too much time taking an old-fashioned approach to client payments – “We still had people wanting to pay their invoices at reception or by cheque.”
Prior to using Legl, the firm took client payments via BACS or card payments over the phone, often taking 5-7 minutes to take each phone payment. These un-client friendly methods meant the finance team and receptionists were spending time handling manual finance transactions, rather than adding value to clients and the business.”
Garnett Williams Powell Solicitors strengthens compliance, control and efficiency with Osprey Approach
Garnett Williams Powell Solicitors is a long-established law firm based in Rhyl, Denbighshire, serving clients across North Wales and the surrounding areas. Its experienced team provides a range of private client services including conveyancing, wills and probate, estate administration and Court of Protection work. Last year, Garnett Williams Powell reviewed its existing accounts system after identifying areas for improvement around compliance and reliability. With its […]
The UK conveyancing market in 2026: what the data shows
Conveyancing in 2026 is a profession doing more with less. With fewer solicitors practising in conveyancing than five years ago and a more demanding regulatory environment, the profession is feeling the pressure. Longer completion times (123 days on average to exchange in 2025), and client expectations around speed and communication that continue to rise are […]