Debenhams Ottaway uses Legl to focus on the client experience
Legl helped the firm move closer to its vision for making it easy and instinctive for everyone in the firm to deliver excellent client service.
Debenhams Ottaway pride themselves on being accessible to their clients, but it meant that the team were spending too much time taking an old-fashioned approach to client payments – “We still had people wanting to pay their invoices at reception or by cheque.”
Prior to using Legl, the firm took client payments via BACS or card payments over the phone, often taking 5-7 minutes to take each phone payment. These un-client friendly methods meant the finance team and receptionists were spending time handling manual finance transactions, rather than adding value to clients and the business.”
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