Every pricing decision, hiring decision and growth plan depends on understanding one thing: which matters actually make money. Yet our Mind the Delivery Gap research, produced in partnership with LPM, found that only 18% of law firms are completely confident in their ability to assess matter profitability. A further 38% say their view is inconsistent […]
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Mid-sized law firms flock to the cloud: why cloud native software is now your best bet
The legal sector is entering a new phase of digital transformation. What was once considered a gradual shift toward cloud technology has now become a clear industry movement. According to LPM Frontiers 2026, around half of law firms already operate their practice management system (PMS) in the cloud, with a further 13% planning to move […]
Why better connected systems are now a strategic imperative
One of the most revealing findings from the LPM Frontiers 2026 report is not about which technologies firms are investing in, but how well those technologies actually work together. Beneath the surface of digital transformation sits an equally fundamental challenge. Integration Fewer than 10% of firms report being fully satisfied with the integration of their […]
The hidden power of cloud native software — cutting operational cost
The difference between cloud native, cloud-based, on-premise and legacy software can feel unclear, like industry jargon that never quite gets explained. But those differences do matter. The model your firm chooses can shape your costs, flexibility and ability to grow for years to come: · Cloud native software is built specifically for the cloud, designed to scale easily, integrate […]
Building the perfect tech ecosystem: why a best-of-breed stack often beats the all-in-one myth
It’s easy to understand the appeal of the ‘one ring to rule them all’ software: one partner, one login, one support contact, one magic piece of kit that delivers everything you ever wanted. But, just because it’s an easy idea to sell doesn’t mean it’s easy to build, or even a good idea in the […]
The secret ingredients to successful tech implementation
Implementing new technologies can be a challenging journey for SME law firms, particularly when there is some hesitancy around embracing change. Replacing legacy systems oftentimes requires thoughtful planning, a careful change management strategy and, most importantly, engagement and buy-in from leaders and users alike. For Mike Hinchliffe, managing director, EMEA, at Tessaract, the human component […]
The hidden cost of workarounds: how legacy practice management systems are quietly holding your law firm back
A workaround is a temporary fix to a process that’s been used by permanent staff for years — it’s when three systems, two spreadsheets and a very patient person do the job of one piece of software. Workarounds always start with good intentions. A spreadsheet here. A manual process there. A workaround to compensate for […]
Beyond features: How to choose a practice management system that delivers real outcomes
When it’s time to choose a new practice management system (PMS), it’s tempting to start with a checklist of features. Every demo looks impressive and every vendor promises the world and before long, you’re comparing dashboards instead of results. However, the real goal of a PMS isn’t to add more buttons or options, it’s to move the firm forward. Instead of asking ‘what can this system do?’ start by asking ‘what should this […]
Many voices, one system: a guide to choosing your next practice management system
Picture the room: the managing partner wants agility, better client experience, increased productivity and ultimately an improved bottom line. Finance wants tighter lockup and fewer write‑offs. Fee earners just want the admin to get out of the way. IT is quietly (and rightly) worrying about security, integrations and the data model. All four are right […]
Is your PMS holding your SME law firm back?
A comprehensive assessment of your practice management system’s (PMS) performance can take some planning and effort. So before diving headlong into it, it’s probably a good idea to first gauge if your PMS is in line with modern standards and expectations to highlight any glaring challenges worth worrying about. With this in mind, we’ve put […]