The client roster

Staying top choice

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The client roster

In an increasingly commoditised legal sector — how do you ensure you make it on clients’ rosters? According to the Thomson Reuters 2023 State of the UK Legal Market report, the relationships they build are the main factors influencing clients’ law firm choices. How, then, can law firms bolster their relationships, and can tools like CRM be effective (p4)? And what avenues can law firms exploit to build their brand identity (p10)? John Wallace, managing director at Ridgemont, offers tips.

Elsewhere in LPM OctoberBrian Boehmer, partner at Lockton, provides a snapshot of the professional indemnity insurance market (p5). Jeremy Asher, consultant regulatory solicitor at Setfords, outlines how artificial intelligence is being used to combat fraud (p7).


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