Clients in focus

The turn of a new year tends to bring with it a temptation to reflect – in the world of legal, it’s a good time to take stock of how the industry is progressing on its journey of modernisation. The much-coveted ideal of legal services that match the ‘Amazon’ model of digital prowess and efficiency remains elusive, though firms continue to take incremental steps in that direction. 

While client portals are widely popular (p6), there is some way to go before they deliver their promised value. In this issue, we hear the story of how Debenhams Ottaway made significant improvements to its client service delivery by leveraging Legl’s payments solutions (p5). 

We also examine some of the tools that can help firms make life easier and better for employees, which also feeds into a better client experience. Read about integrating core systems (p4), optimising virtual work (p4), leveraging automation (p6), and achieving all this in a cost-crunching environment (p3). And, for firms that are struggling to cope with costs as a whole, learn about some of the insolvency regulations that apply to a variety of situations (p3). 

A very Happy New Year from everyone here at LPM – looking forward to chatting with many of you in the months to come!