Three areas of focus to make the most of your tech

Reap greater return on investment by ensuring your team is fully competent in the software they are using, says PracticeEvolve marketing executive Billy Hume

Reflecting on 2023 and the law firms partnering with PracticeEvolve, we have seen almost 50% more sales while 100% of firms selecting our software are only selecting cloud as firms look to improve productivity, efficiencies and cost-effectiveness. I believe the success we are seeing relates not only to our software but also to where we are investing to provide clients with a superior level of service.

Outside of the software, we continue to invest in three key categories: Competency, cloud and connectivity — all designed to ensure that not only the firm’s needs are met, but individuals’ needs alike.

It is imperative for firms to ensure they have a satisfied team of users who are fully competent in the software they are using, in order to maximise their return on investment. It’s one of the many reasons PracticeEvolve has introduced EvolveLearning (alongside EvolveCommunity). Designed to offer users a platform to interact and learn at a pace that suits their needs, EvolveLearning will improve user competence and in turn, allow law firms the accessibility to receive the most from their selected product.

Equally, as firms look to reduce the costs and the risks associated with infrastructure, we see more of an onus on cloud solutions. Fully native cloud solutions, for example, remove the maintenance of physical servers, and allow users to operate on any device with a browser. PracticeEvolve is currently introducing next-generation native cloud software into the UK market.

Finally, the software needs to be connected to other applications to ensure operations are far easier for the user and the firm. This is why PracticeEvolve are constantly evolving with better integrations to software (including InfoTrack and DocuSign) and automating many of the processes for ease of use. Similarly, we understand the need to provide access for a workforce who want the mobility to work at home, at the office or while on the move.

Ultimately, to retain talent in the long term, firms must invest in not only great software, but the additional service and support their firm needs in order to succeed as well. Our recent Legal Industry Report shows that over 77% of firms believe the digital literacy of their workforce needs to improve. Whilst up to 74% of firms surveyed, reported to using less than half of their softwares full capabilities and functions. With this in mind, it is clear that to ultimately improve efficiency, staff retention, and overall competency, firms and vendors alike must concentrate on user experience as well as the software, we call it – software with a service.

Find out more about PracticeEvolve today, or talk to one of our team to arrange your free, no-obligation demo here.