Prioritising people and productivity in conveyancing
Your firm’s people have significant conveyancing expertise to offer, provided they’re not bogged down with administrative work – InfoTrack offers tips on using technology to keep talent satisfied.
People are the lifeblood of any business, without them any outcomes achieved wouldn’t be possible. This is no less true in conveyancing. In fact, it’s the expertise of your team that delivers great service for your clients. Knowing how you can get the most out of your people and retain talent, and nurture career opportunities, is essential for law firms.
Following an extremely busy few years for conveyancers, as we see transaction levels return to pre-pandemic normality, firms are looking at how they can make the most of the talent they have. Many have had to provide competitive salaries as the industry faces a shortage to ensure they are operating with the people their business needs.
Now, firms are turning their attention to how to maximise the opportunities to keep that talent on board. In recent years, there’s been a buzz around work/life balance and wellness, and rightfully so. There’s more to employee wellness than work/life balance though – it’s also about career growth, new challenges, and the rewards associated.
Law firms are now asking, ‘how?’ and looking for the tools to support them. With 19% of firms stating that the attitude toward technology adoption influences their success in attracting and retaining talent, it’s essential that firms consider the role of tech in their business.
Technology has an important role to play in providing new opportunities in legal with an emphasis on the tech relieving administrative burdens to free up your people. This results in the ability to nurture growth within your teams by improving productivity.
So, which digital solutions are making the biggest impact? Here are three technologies that are supporting employee wellness and driving new opportunities for law firms:
- Automation
How much time do your teams spend on repetitive administrative tasks? That time could be better spent on upskilling them and giving them new opportunities. By using technology to automate tasks that don’t require people to do them, law firms can encourage staff to take on more senior tasks and help them to grow their skillset.
The result is a happier, more engaged workforce that is encouraged and optimistic about their role. Automation doesn’t replace people with robots, it provides space for new challenges and career growth that isn’t possible if they’re caught up re-keying data and savings and uploading files.
- Client portals
Calls and emails to chase for an update only slow down the process. This is why client portals continue to be a focus for law firms, as highlighted in the LPM Frontiers Report 2022. Introducing portals to help with onboarding and client communication, your staff can reclaim the time previously spent manually providing updates and instead prioritise focusing on using their conveyancing expertise.
Client portals also provide a great user experience with technology that is expected in the modern era, including accessibility to information on the go, out of business hours, and in real-time. By using these, your staff can ensure they’re delivering a high-quality service without being bogged down by calls and emails for an update.
- Integration
The first Digital Conveyancing Maturity Index was launched in September 2022 and revealed where the industry is performing well with digital adoption, as well as highlighting where there is room for improvement. One of the findings was that to truly digitise the process and reap the benefits, CMS integration is crucial.
Why? Because it not only resolves time lost to re-keying information, but minimises the risks associated as well as creating a single source of truth across a conveyancing matter. This makes it easier to track digital audit trails and stay on top of your workloads at a firm level – once again spending less time on the administrative side of the business of conveyancing.
If productivity and your people are a priority for you this year, consider which digital solutions can support your objectives. Managing the relationship between people and technology is the key to growth and opportunity.
