Glaisyers chooses OneAdvanced to streamline processes and support their customers
Sean Edwards, projects and business solutions manager at Glaisyers explains why the bespoke legal services provider chose OneAdvanced Legal as its software partner, demonstrating the ability to adapt and work together to improve the software they use every day
Glaisyers, a prominent UK law firm with 50 years of experience, has built a reputation for delivering expert legal advice to businesses and individuals. With offices in Manchester and Liverpool, the firm has consistently evolved to meet client needs, expanding its services through strategic mergers and partnerships — including joining the global professional network ETL Global in 2018. Driven by a commitment to excellence and client success, the firm combines deep-rooted expertise with an innovative approach to address complex legal challenges.
Glaisyers celebrated its 50th year of trading as a commercial law firm last year. Reflecting on its journey to date, projects and business solutions manager Sean Edwards says the firm has been able to achieve our founding partners vision of being a firm that encourages diversity, removes the red tape and strives to have the best working environment we can for our people. “As a result, we now have a group of colleagues that genuinely care about our firm, and that makes me extremely proud.”
The firm’s partnership with OneAdvanced was instrumental in achieving this, he notes. “We need software that streamlines processes, saves us time and supports us to serve our customers, and OneAdvanced delivers this. We’ve shared a number of ideas that would improve the product offering to its development team, they listened and now those ideas are real life and in the software that we use every day, which is fantastic.”
A valued partnership
The day-to-day running of a legal firm requires a high-level visibility of data. Since onboarding the OneAdvanced legal portfolio, Glaisyers was able to create a standardised set of processes which has allowed it to benchmark, review and continually raise the bar.
“We’ve ensured we have the right platform that gives us that and enables our colleagues to view data consistently and concisely and at the right time — and that’s consistent across the OneAdvanced technology landscape,” says Edwards.
“Now we’re not spending unnecessary time doing arduous tiring system activities and we have more time to engage with our clients and be the trusted partner that we are and need to be.”
Glaisyers has been a customer of OneAdvanced for a number of years, and over that time, the tech supplier has delivered service to the firm that reflects its human-first approach — with listening, empathy and acting on customer feedback at its core.
“The relationship we have with OneAdvanced has been, and continues to be incredible. We feel listened to when we talk about the headwinds and challenges of running a legal firm and I’m always looking forward to hearing from Lisa, the company’s account director for Glaisyers, about the plans and future products/services we can take advantage of,” states Edwards.
First class support and legal expertise at your fingertips
The OneAdvanced customer portal and comprehensive self-help materials are backed by a highly regarded support team with deep understanding of the legal sector. A real plus for any law firm, as most (like Glaisyers) can rely on such support in the day-to-day running of their practice. Edwards says: “We don’t have a traditional IT team here, so the support function of OneAdvanced is vital — we rely on it navigating us through any questions or issues that we might experience, whatever they may be.”
The software provider’s team also follow development paths aligned with areas of specialism — holding relevant skills and/or certification, such as AAT, ILFM and SOLAS accreditation within its legal accounts support team, which helps the company deliver tailored support to law firms.
Edwards continues: “We have a genuine two-way-street relationship with OneAdvanced. Its team having professionals with specific legal experience is invaluable — the people there are knowledgeable, authentic, friendly and empathetic, people that I can call and have a chat with, and I know I’ll get a response from them that will help. When it comes to standards and expectations, they’ve most certainly been met.”
Growth enabler
Having the correct software in a business is a key enabler to growth, and can help law firms retain high-quality people. Having the right team members with the right experience, and doing the right tasks at the right time creates an environment that enables colleagues to flourish — and having that visible centrally in a system makes it measurable.
“OneAdvanced has helped us grow by being there at our most challenge times during our transition from our ‘old world’ to present day. Its technology has given us a platform that allows us to be agnostic to growth, and we have a tailored reporting suite allowing us to manage our firm correctly,” notes Edwards.
Compliance and risk assurance in an ever-changing landscape
The legal sector is an ever-changing landscape — so having confidence in a software that can cope with the multitude of risk and compliance changes is very assuring, says Edwards. “We have worked with OneAdvanced to implement a number of key changes in this area, the most poignant being when we worked with its development teams to implement a process which satisfied SRA’s new risk and compliance mandate — which is now in our BAU systems to mitigate any risk and/or compliance headwinds. This delivered a way of working that helps our software be the best in class proposition it needs to be to serve all our legal sector customers.”
Overall, Glaisyers’ partnership with OneAdvanced has brought significant value to the law firm. “Thanks to OneAdvanced, we’re unlocking new levels of efficiency and collaboration within our teams at Glaisyers ETL, we don’t just look for software, we look for key relationships and ongoing commitments to organisational transformation.”
